Title:
Bed, Breakfast and Friendship: Intimacy and Distance in Small-Scale Hospitality Businesses
Author:
Johan Hultman: Department of Service Management, Lund University, Sweden Erika Andersson Cederholm: Department of Service Management, Lund University, Sweden
DOI:
10.3384/cu.2000.1525.10221365
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Year:
2010
Volume:
2
Theme:
Theme: Culture, Work and Emotion
Pages:
365-380
No. of pages:
16
Publication type:
Article
Published:
2010-09-16


Through an analysis of the narrative of a Bed and Breakfast (B & B) and art gallery owner, the emergence of intimacy as a commercial value in the hospitality industry is illustrated. This is a formation of economic value where economic rationality as a motive for commercial activity is rejected. Simultaneously though, a different set of market attitudes are performed by hospitality practitioners in the course of everyday interactions with customers, and a tension between emotional, spatial and temporal intimacy and distance is uncovered and discussed. It is concluded that commercial friendship is a more complex issue than what has been acknowledged so far in the hospitality literature. A continued discussion of intimacy in hospitality will therefore affect the cultural understanding of emotions, identity and lifestyle values on the one hand, and business strategy, value creation and markets on the other.

Keywords: Hospitality; intimacy; distance; performativity; boundary work; life-style entrepreneurs

Volume 2, Theme:: Theme: Culture, Work and Emotion, Article 21, 2010

Author:
Johan Hultman, Erika Andersson Cederholm
Title:
Bed, Breakfast and Friendship: Intimacy and Distance in Small-Scale Hospitality Businesses:
DOI:
10.3384/cu.2000.1525.10221365
Note: the following are taken directly from CrossRef
Citations:
  • Filippa Säw & Johan Hultman (2014). From Moral to Markets: The Rhetoric of Responsibility and Resource Management in European Union Fisheries Policy. Society & Natural Resources, 27(5): 507. DOI: 10.1080/08941920.2013.861566
  • Youngjoon Choi, Christine N. Buzind & Choong-Ki Lee (2015). Visitor Books and Guest-generated Discourses of Hospitality: The Case of theHanok. Asia Pacific Journal of Tourism Research, 20(1): 114. DOI: 10.1080/10941665.2013.866587
  • Davina Cooper (2015). Bringing the state up conceptually: Forging a body politics through anti-gay Christian refusal. Feminist Theory, 16(1): 87. DOI: 10.1177/1464700114562536
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